omnichannel

3 min read We can affirm without doubt that physical stores will still be around in the next few decades, in fact, for some industry experts we are actually in the golden age

2 min read Last week I was invited to a company meeting in Pamplona, a city in the north of Spain, internationally known for its bull runs; probably the most famous example of running

3 min read Two weeks ago, the Indian Retail Forum took place in Mumbai, where the topic for this year was around Omnichannel as the future mantra and how retailers can build businesses

4 min read 2003, at the Renaissance Hotel and Convention Center, Mumbai, I stood wide-eyed, looking at the magnanimity of probably the biggest convention I had witnessed until then. For me, my first

3 min read We are experiencing a new consumer omnichannel age where innovation is no longer a nice-to-have in any sales channel, but a must-have. This innovation must be especially leading in physical

2 min read Retailers today face many challenges that software vendors need to address efficiently, for example the so-called seamless shopping experience across all retail channels. We will be diving into it in

< 1 min read Today, engaging customers goes beyond traditional loyalty programs. Also, the importance of a customer loyalty is widely known among retailers. In addition, according to Inc. Magazine, it cost 5-10 times

2 min read People often ask me about the next big thing in retail. It’s clear that the environment is changing rapidly, with the explosive growth of mobile commerce, and the scramble to

2 min read There is no omni-channel as far as customers are concerned. They see a retail business as a single entity that they interact with using whatever channel is most convenient at

< 1 min read If you ask consumers if they want retailers to be omnichannel ready, they will probably not recognize the word. But if you ask them how much pain they experience from