customer loyalty

2 min read Customers no longer enter from a single channel, so today retailers need to listen to all their channels to really know their customers and connect with them to know how

2 min read In a world characterized by increasingly demanding consumers, with access to more and more information and more digital, traditional loyalty programs based on economic rewards according to their transactional activity

3 min read Although online commerce has worked hard to improve its customer journey, the physical store still has the upper hand if it is able to adapt and transform the customer experience

2 min read Every retail business should always try to treat its most loyal customers well. But the turmoil that has hit the retail sector during the past six months has had a

2 min read Have you ever walked into a store knowing more about the product than the store associate? Or worse, you asked a question and the associate was fumbling with the POS

2 min read There are many reasons why retailers are just now investing in customer experience technologies. Maybe they’ve been waiting to see how the technology develops and what technologies reach the tipping

< 1 min read Last month, Portuguese investment firm Green Swan announced it had taken the opportunity to acquire the Toys “R” Us brand across Spain and Portugal. The new CEO,  Shark Tank Portugal investor