bopis

2 min read Remote clienteling is finding growing interest from retailers as a way  to effectively close the gap between online and offline shopping experiences. By combining video chat, clienteling, home delivery and

3 min read As more transactions move online, last mile delivery continues to impose big challenges for online-only retailers. In this respect, physical retailers should have an inherent advantage when fulfilling online orders.

3 min read In an omnichannel world, returns are more complex and if retailers are not careful, the cost of handling returns can quickly erode their profit margins, not to mention customer relationships.

3 min read In a world in which the boundaries between physical and online commerce are increasingly blurred, Buy Online, Pickup In Store (BOPIS), popularly known as Click & Collect, has become an

3 min read There are many reasons why retailers may have put new retail technology on the backburner, if only to see how shopper preferences would evolve. But wait too long and risk

2 min read We hear the term omnichannel a lot in retailing. It has been one of the industry’s favorite buzzwords and indeed some would argue it is overused and has lost its

2 min read Amazon has announced plans to cut delivery times for its more than 100m Prime members in the US from two days to just one. The move puts further pressure on

2 min read Born between 1996 and 2006, the tech-savvy Generation Z makes up a third of the global population and already has considerable spending power, which will only grow stronger. Gen Z consumers

2 min read As more retail sales shift online, many retailers are experiencing a slow but steady year-on-year decline in footfall and sales in their stores.   Nevertheless, the physical store continues to play

2 min read Convenience, speed, cost-effectiveness and security are all factors in the increasing popularity of Buy Online, Pick-up in Store (BOPIS). With BOPIS, customers have the option to buy or reserve product online